Brick-and-Mortar Retailers Are Unlocking the Key to Same-Day Delivery

In March 2015, this column speculated: “Ironically, when it comes to shopper loyalty, facilitating pet product shoppers’ not having to come into the store for those monthly staples might be at least as important as having them there.”

Nearly eight years and one awful pandemic later, all of the big pet product retailers offer some form of rapid home delivery or BOPIS (buy online, pickup in-store, aka “click and collect”). This is hardly surprising. American shoppers’ love of convenience is legendary, and doorstep delivery is the pinnacle, especially among the younger generational cohorts.

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